What’s your return policy?
Return any of our products--no questions asked--we will remake it, replace it, or refund it until you are happy at no cost. Charges may result if a result of misapplication, abuse or over a couple years old.
Do you have customer service?
This is a small shop so I check messages as time permits. Feel free to contact me via email, text, phone or message Tom Nealey on Facebook messenger.
How do I order?
Contact me with the details of what you are wanting. I will work with you on the details, confirm it in writing with a price and a timetable.
How do I pay?
Saddles and Roman Riding Pads will require a down payment - usually $1000 with balance due upon completion. I do take personal checks and PayPal. I will let you know when smaller items are completed and request payment prior to shipping.