Frequently Asked Questions (FAQ)
What’s your return policy?
Return any of our products–no questions asked–we will remake it, replace it, or refund it until you are happy at no cost. Charges may result if a result of misapplication, abuse or over a couple years old.
Do you have customer service?
This is a small shop so I check messages as time permits. Feel free to contact me via email, text, phone or message Tom Nealey on Facebook messenger.
How do I order?
Contact me with the details of what you are wanting. I will work with you on the details, confirm it in writing with a price and a timetable.
How do I pay?
Saddles and Roman Riding Pads will require a down payment – usually $1000 with balance due upon completion. I do take personal checks and PayPal. I will let you know when smaller items are completed and request payment prior to shipping.